Store Policy

Customer Care

It is our ultimate goal to be able to serve you in the best way possible, with products that meet and exceed your expectations. Be assured our candles are always made in small batches and tested for quality and performance. We have made it our mission to minimize the amount of chemicals involved in your candle experience so we use all natural soy wax, and the fragrance oils are of the best quality and phathalate-free.

Please know that if you ever have any questions, feedback, or concerns, you can reach us at our email fierywickscandleco@gmail.com, or use the message form in the Contact Us page. We will always strive to answer as soon as possible.

Privacy & Safety

  • We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the IP address used to connect your computer to the internet, email address, connection information, and purchase history. We may use software tools to measure and collect session information, including page response times and page interaction information. We also collect personally identifiable information (including name, email, communications), payment details (including credit card information), comments, feedback, product reviews, and recommendations). We collect this information to analyze our web statistics as a whole, not to track your browsing history as an individual.

  • When you conduct a transaction on our website or fill out a message form, we collect the information you give us, such as your name, address, and email address. Your personal information will be used for the specific reasons it was provided only.

  • We collect such non-personal and personal information for the following purposes:

    • to provide and operate services;

    • to provide our users with ongoing customer assistance and technical support;

    • to be able to contact our customers with general or personalized service-related notices and promotion messages.

  • Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store data on secure servers behind a firewall.

  • We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or otherwise as necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

  • If you don't want to hear from us anymore, please contact us at fierywickscandeco@gmail.com.

  • We use cookies to improve your shopping experience. When you visit fierywickscandleco.ca, your cookie helps us keep track of your order as you shop at our site. We may monitor and maintain information about your use of our website in a manner that does not identify you. This information helps us serve you better by improving our site design, our products, services and promotions.

  • We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If material changes are made, we will notify you here that it has been updated, so that you're aware of what information we collect, how we use it and under what circumstances, if any, we use it and/or disclose it.

  • If you would like to access, correct, amend, or delete any personal information we have about you, contact us at fierywickscandleco@gmail.com and we will make any changes necessary.

pricing and taxes

  • Taxes will be charged on products and shipping at provincial level as required by Canadian law.

  • Changes in pricing and availability are at our discretion, and may be updated without notice.

  • Sizes and weights quoted are approximate.

  • All prices are in Canadian dollars.

Disclaimer

  • Every effort has been made to ensure the content on this website is current and accurate, but no guarantee is made that the content will be error free at all times. When we find a mistake, we will correct it and notify affected users if necessary.

  • Fiery Wicks Candle Co. makes no warranties, expressed or implied, that extend beyond the description contained within the site and shall not be held responsible for any damages to property or bodily harm or injury caused by insufficient knowledge or improper use of products.

  • Variations in typical candle color, like discoloration, may happen depending on the fragrance oils used. Fragrance oils manufacturers need to change their formulations from time to time to comply with regulations, and this is beyond our control

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments (in person/markets)